John's Hopkins School of Nursing and MICA Center Social Design
Ashley Eberhart, Design Lead
Student team: Anushka Jajodia, Aditi Walgh, M Strickland, and Jess Sanders
About the Project
With a team of five, I participated in a graduate-level studio course focusing on the fundamentals of human-centered design and community-based research. Our focus was the CAPABLE program, which strengthens senior citizens’ ability to thrive at home by prioritizing and supporting their personal goals.
Our team conducted research and ideated prototypes for quality improvement of the program as it scaled nationally.
Over the course of two months, myself and the four other student researchers conducted interviews with the the practitioners in the CAPABLE program across the country. My focus was with Occupational Therapists (OTs).
This resulted in a few print products, including a journey map (pictured in a early phase, right). The synthesized the insights gained across the two months were crucial to our share-back with the stakeholders for our ideation workshop.
Ideation + Feedback
The next step in our process was to conduct a day-long share-back session with our stakeholders at the John's Hopkins School of Nursing. The day was kicked off with our print products, and then a session followed for ideation. Ideation included a lightening round of product proposals based on prompts drawn out of a jar (including one about magic), and then pivoted to specific company take overs. My organization was Alcoholics Anonymous, which was chosen because of it's value-based system and horizontal structure.
Throughout the final month, we focused on creating products and concepts which both were grounded in our research and also contextualized some of the ideas generated in our share-back session.
The products I chose to focus on were a box, which contextualized the journey of a CAPABLE practitioner, and a trading card concept.
The trading card was a component which would leverage the intro packet to the CAPABLE program. Practitioners voiced that making connections and having the opportunity to share stories about successful or difficult times were crucial to their success. This trading card was intended to be a part of the dense materials which practitioners receive when starting the program. It introduced important core staff with a story about their CAPABLE journey and a quick snapshot of them in their work environment.